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Toll-Free Helpline:
1-866-219-LANC

Intake Specialist
We are a statewide, nonprofit law firm that provides free legal services in civil matters to low-income people in order to ensure equal access to justice and to remove legal barriers to economic opportunity.

Intake Specialist

Job Type: Part-Time, 24 hours per week

Compensation Rate: $15 / Hour

Job Duration: Permanent position

Minimum Education: High School Education

Preferred Education: Associates Degree

Submission Deadline: February 16th, 2018

Please submit resumes to Blaine Mays

Description

Legal Aid of North Carolina (LANC) is a 501(c)(3) nonprofit law firm that provides free legal services in civil (non-criminal) matters to low-income people in order to ensure equal access to justice and to remove legal barriers to economic opportunity. Faced with the growing costs, LANC created the Helpline office to perform centralized intake and screening of potential clients.

Job Summary

We are seeking an intake specialist to join the intake team located at the Helpline office of Legal Aid of North Carolina (LANC). Our team is an energized and enthusiastic team of professionals that screens potential clients from LANC's Helpline and online applications for their eligibility based on their finances, conflict of interest, and substantive matters in accord with Legal Services Corporation regulations and LANC policies. Our team is the frontline of all operations within LANC that is responsible for opening all files.

Job Responsibilities

Screening clients in a timely manner is critical to LANC's success. A delay during client intake affects the distribution of work to every staff attorney and pro bono coordinator in LANC. An intake specialist is responsible for quickly, but accurately, screening potential clients from LANC's helpline and online applications for their eligibility. Once a potential client is determined to be eligible, the intake specialist will notify LANC's centralized file distribution of the eligible client and provide a short description of relevant aspects of their legal matter.

LANC is continually developing new projects to address specific underserved needs. An Intake Specialist will perform specialized intakes for new LANC projects and provide feedback on how to optimize and streamline these processes from the frontline perspective.

Qualifications

Helpline Intake processes a high volume of calls and online applications. A candidate for this position must have excellent time management skills, ability to multitask and excellent interviewing skills. We are interested in applicants with extensive client contact and who can efficiently, but patiently interview callers. Bilingual in English and Spanish is preferred.