Legal Aid of North Carolina's intake team seeks a part-time, permanent intake specialist to join our Helpline office in Raleigh. The intake team is an energized and enthusiastic group of professionals that screens potential clients from our statewide Helpline and online application for their eligibility based on their finances, conflict of interest, and substantive matters in accordance with Legal Services Corporation regulations and our policies. The intake team is the frontline of all operations within Legal Aid and is responsible for opening all files.
Legal Aid of North Carolina is a statewide, nonprofit law firm that provides free legal services in civil matters to low-income people in order to ensure equal access to justice and to remove legal barriers to economic opportunity.
Screening clients in a timely manner is critical to our success. A delay during client intake affects the distribution of work to every staff attorney and pro bono coordinator in the organization. An intake specialist is responsible for quickly and accurately screening potential clients from our Helpline and online application for their eligibility. Once a potential client is determined to be eligible, the intake specialist will notify our centralized file distribution of the eligible client and provide a short description of relevant aspects of their legal matter. We continually develop new projects to address specific underserved needs. An intake specialist will perform specialized intakes for new projects and provide feedback on how to optimize and streamline these processes from the frontline perspective.
Our intake team processes a high volume of calls and online applications. A candidate for this position must have excellent time management skills, the ability to multitask and excellent interviewing skills. We are interested in applicants with extensive client contact and who can efficiently and patiently interview callers. A high school education is required. Applicants with an Associates Degree are preferred. Applicants who are bilingual in English and Spanish are preferred.
$15.30 per hour, 24 hours per week. This is a permanent position.
Please submit your resume to the attention of Blaine Mays, Helpline Intake Team Leader, at email@example.com.
Legal Aid of North Carolina is an equal opportunity employer. Selection will be based on merit and will be without discrimination because of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, mental disability, marital status, familial status, or any other legally-protected status.