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NC Navigators: Your guide to affordable health care
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NC Navigators: Your guide to affordable health care

​Open enrollment on starts November 1! NC Navigators are your guide to affordable care

Call 1-855-733-3711 (toll-free) or visit to make your free, in-person appointment with an NC Navigator near you

RALEIGH · October 31, 2019—NC Navigators are here to help North Carolinians enroll in affordable health insurance plans on during the Affordable Care Act's seventh open-enrollment period, which starts November 1 and runs through December 15.

Throughout open enrollment, North Carolina consumers can call 1-855-733-3711 (toll-free) or visit to schedule a free, confidential, in-person appointment with a certified NC Navigator in their area.

Consumers can also meet with navigators by attending any of the 80 free enrollment events to be held across the state during open enrollment. All enrollment events are free and open to the public. No registration is required. Check out the events calendar on for the complete list.

NC navigators are trained to help consumers enroll in coverage on the Health Insurance Marketplace at, the online storefront that consumers can visit to browse and enroll in affordable, comprehensive health insurance plans.

NC navigators can help consumers understand the details of the plans available on, complete the enrollment process and determine their eligibility for financial assistance. Last year, nine in 10 North Carolinians who enrolled in coverage on received financial assistance.

"We want consumers to know that financial assistance is still available," Mark Van Arnam, director of the Consortium, said. "Most North Carolinians who are enrolled in a plan get financial help that lowers the monthly cost of their coverage to less than $70. Navigators can help consumers determine if they are eligible for financial assistance and, if they are, help them sign up to get it."

North Carolinians who are already enrolled in a plan will automatically get re-enrolled in 2019 coverage, but navigators are urging consumers to check back in to see if a more suitable plan is available. The average cost of premiums has decreased to $68 a month, so consumers might be able to find a plan that offers equivalent or better coverage for cheaper.

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Media Contacts

Mark Van Arnam, Director, NC Navigator Consortium, 336-272-0148,  


The NC Navigator Consortium is a group of six health care, social service and legal aid organizations that helps North Carolina consumers enroll in affordable, comprehensive health insurance plans on, the Health Insurance Marketplace established by the Affordable Care Act. Members of the consortium are Access East, Charlotte Center for Legal Advocacy, Council on Aging of Buncombe County, Cumberland HealthNet, HealthNet Gaston, and Legal Aid of North Carolina, which leads the consortium. The consortium is funded in part by the Centers for Medicare and Medicaid Services, the Kate B. Reynolds Charitable Trust and Cone Health. Learn more at

Legal Aid of North Carolina is a statewide nonprofit law firm that provides free civil legal help to low-income and vulnerable North Carolinians. Learn more at or follow us on Facebook, Twitter and YouTube.


The project described was supported by Funding Opportunity number CA-NAV-19-001 from the Centers for Medicare and Medicaid Services. The contents provided are solely the responsibility of the authors and do not necessarily represent the official views of HHS or any of its agencies.