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Gastonia Navigator
Job openings at Legal Aid of North Carolina

Gastonia Navigator

General Summary

Legal Aid of North Carolina seeks a Health Insurance Marketplace navigator to help eligible individuals in Gaston, Lincoln, and Cleveland counties enroll in Qualified Health Plans (QHP) through the federally facilitated Health Insurance Marketplace, apply for Medicaid, or apply for exemptions from the ACA's requirement to have health coverage. Navigators will also participate in outreach and education programs with community partners, conduct education programs, and supervise and support volunteer navigators. Position is part-time (20 hours per week) and grant-funded through August 2017, with the chance of renewal.

Essential Job Duties

  • Facilitate individual enrollment through one-on-one, in-person meetings with consumers.

  • Work with community partners to publicize and distribute accurate and appropriate Marketplace information.

  • Work with community partners to organize enrollment fairs, and outreach and education programs.

  • Facilitate eligibility determinations for applicable programs, QHPs, and subsidies.

  • Participate collaboratively in meetings with area outreach and enrollment partners.

  • Provide referrals to appropriate agencies for applicants and enrollees with grievances, complaints, or need for other social services programs.

  • Availability and willingness to work on evenings and weekends required.

General Requirements

  • Must be able to successfully complete and pass the Certification Training.

  • Must be free from conflicts of interests, including payments and incentives from agents, brokers, insurers, or insurance industry.

  • Must have a valid driver's license and access to reliable transportation.

  • Must be able to multi-task with long periods of sitting or standing and interact with professionals, clients, and other staff and personnel.

  • Background check required.

Desired Experience / Qualifications

  • Two-year college degree required, four-year or graduate degree preferred.

  • Experience in working with low-income, multi-ethnic populations preferably through a nonprofit or community-based organization.

  • Must be able to collaborate and work well with coworkers and colleagues. Ability to interact effectively with clients in one-on-one settings, small groups, and before larger, assembled groups.

  • Some evening and weekend availability required.

  • Fluency in Spanish strongly preferred.


Position pays $14.00 an hour; non-benefits eligible position.

To Apply

Please submit a cover letter, your résumé and the names and contact information of three references to Please put "Gastonia Navigator Position" in the subject line. This position is open until filled. Applications will be reviewed starting April 10.