Legal Aid of North Carolina seeks a permanent, part-time intake specialist to conduct client-eligibility screening as a member of its Central Intake Unit in Raleigh. The Central Intake Unit is an energetic and enthusiastic team of professionals that serves as the first point of contact for all potential Legal Aid clients. The unit screens all callers to Legal Aid's statewide Helpline and reviews all client applications submitted through its website.
Legal Aid of North Carolina is a statewide, nonprofit law firm that provides free legal services in civil matters to low-income people in order to ensure equal access to justice and to remove legal barriers to economic opportunity.
Responsibilities & Duties
Intake specialists are responsible for quickly and accurately screening all potential clients and cases for compliance with Legal Aid's case acceptance priorities, federal regulations, financial eligibility and conflicts of interest. Timely client screening is critical to Legal Aid's success. Delays during client intake affect the distribution of work to every staff attorney and pro bono coordinator in the organization. Intake specialists enter eligible clients' case information, including a short description of the legal matter, into Legal Aid's central file system. Legal Aid continually develops new projects to serve unique client populations or address specific areas of law. Intake specialists screen clients for these new projects and work with project attorneys to improve intake processes and client services.
The Central Intake Unit processes a high volume of Helpline calls and online applications. Candidates for this position must have excellent time-management, multitasking and interviewing skills. We seek applicants who have extensive experience working with low-income people and can efficiently and patiently interview callers. Applicants must be bilingual in Spanish and English. Applicants must have a high school education at least, although an associates degree is preferred.
$14.50 per hour, 24 hours per week
March 31, 2017
Please submit resumes to Blaine Mays at BlaineM2@legalaidnc.org